Return & Refund Policy
Overview
At GiftStore.quest, we strive to provide the best quality products and customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
Our refund and returns policy lasts 7 days (recommended for gift stores). If 7 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in the original packaging
- You must provide a receipt or proof of purchase
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (such as flowers, cakes, food items)
- Personalized or customized products
- Gift cards
- Downloadable/digital products
- Health and personal care items
- Items that are intimate, sanitary, hazardous, or flammable
Partial Refunds (if applicable)
Partial refunds may be granted in the following cases:
- Items with obvious signs of use
- Any item not in its original condition
- Items damaged or missing parts (not due to our error)
- Items returned after the allowed return period
Refunds
Once your return is received and inspected:
- We will notify you via email regarding approval or rejection
- If approved, your refund will be processed to your original payment method
- The refund may take 5–10 business days depending on your bank/payment provider
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still haven’t received it, please contact us at:
📧 support@giftstore.quest (replace if needed)
Sale Items
- Only regular priced items may be refunded
- Sale or discounted items are non-refundable
Exchanges
We only replace items if they are:
- Defective
- Damaged
For exchanges, contact us at:
📧 support@giftstore.quest
Gifts
- If the item was marked as a gift, you will receive a gift credit
- If not marked as a gift, the refund will be sent to the original buyer
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- Return shipping charges may be deducted from your refund
For returns, send products to:
📍 [Your Address Here]
Important Notes
- We recommend using a trackable shipping service for returns
- We do not guarantee receipt of returned items without tracking
- Delivery time for exchanged items may vary based on location